First draft, here we go. 
As you will notice, English is not my first language so it will probably have to be corrected a bit. The second part (below the --------) is optional. I am not sure if it makes sense but i thought trying to get the personal feelings out of the way and trying to get them to see the issue from the other side might help.

As you will notice, English is not my first language so it will probably have to be corrected a bit. The second part (below the --------) is optional. I am not sure if it makes sense but i thought trying to get the personal feelings out of the way and trying to get them to see the issue from the other side might help.