Gustaran Wrote:Even big companies like EA are well known to switch of multiplayer servers for games that are only 2-3 years old, sometimes killing off the option to play the multiplayer mode, because they want you to buy the latest version of FIFA or NFS... 
EA "won" an "award" recently as the company with THE worst customer service and satisfaction record. They don't even care.
It's not a model I would choose to use, but they can get away with it up to a point, because enough customers don't care either.
But I care, and my wife cares. If an EA product looks so appealing, we may still buy it. (My wife loves Sims, for example). But Sims is kind of a special case, as it has a strong modding community that cares enough to fix what the dev team drops the ball on -- and that's always plenty of stuff. On the other hand, if the product is from EA and we aren't heavily anticipating it? No second thought. We will avoid it.
Holding EA up as an example of what "the industry on the whole" is doing is grossly unfair to the rest of the industry.
As for digital sellers being here-today-gone-tomorrow, I have bought a bunch of games digitally. I am having trouble remembering any I didn't get through Steam, Blizzard or Stardock. Might not be any, for games. For utilities and things, though, I've bought digital and not yet had any blank out on me.
What kind of shelf life are we wanting from a game, anyway? I got a good five years (on and off) out of Descent 2. There are a handful of diehards STILL TODAY playing in the first online Descent 2 multiplayer league (which I founded, but only stuck with for five months). That's 16 years and counting, but they have to jump through quite some hoops to get a game designed for MSDOS on a 486 to run reasonably on Win 7.
How many games have I ever played significantly for more than three years? ... Master of Orion (9). Diablo (9). Railroad Tycoon (7). Descent (6). Descent 2 (5). World of Warcraft (4.5). None of the Civ games make that list, nor any Ultima games. It's a pretty short list.
Does digital have drawbacks? A couple. Is there risk? Not much. I'd be a lot more worried about buying a product, not liking it, and not getting my money's worth than I would about loving it so much I lose access to it years down the road.
And some companies are better than others. You can still play Diablo on battle net. Blizzard isn't perfect, but I have to give them high marks on doing good business in general. They do care, within reason. Not like EA.
- Sirian
Fortune favors the bold.