Attention ATI Graphics Card Owners!

[Sirian]

Installing DirectX from the Civ4 discs is ESSENTIAL. Remember, this installation step is essential even if you think you already have DirectX 9c installed.

A fresh install of the latest Catalyst drivers (5.10) is also essential.

If you follow these steps and still have problems, please reply to this thread with your details. Thanks.


- Sirian


EDIT: see next post for more info!

[Sirian]

The data in this post is coming from Civ4's Lead Programmer:


----------------------------------------
Here are the latest ATI drivers:

# Radeon® display driver 8.18
# Catalyst™ Control Center version 5.10


LAPTOP:

https://support.ati.com/ics/support/defa...lderID=293


DESKTOP:

https://support.ati.com/ics/support/KBAn...tionID=640


1. ATI recommends Windows XP Service Pack 2 or higher to be installed.
2. You must have Microsoft .NET Framework installed prior to downloading and installing the CATALYST Control Center
3. The Catalyst Uninstaller is an optional download. We recommend using this utility to uninstall any previously installed Catalyst drivers prior to installation.
--------------------------------------


ALSO... If this does not fix your issues, then please visit this thread:

http://www.apolyton.net/forums/showthrea...did=140859

This will explain how to get the Firaxis utility to decompress the Art PAK file, which seems to solve the issue for almost everybody who still has a problem after ensuring they have the correct installation of Drivers and DirectX.


- Sirian

[Speaker]

It still doesn't work for me. I've spent the past 9 hours working on it and my brain is fried. I've done every suggestion made by Soren, Trip, and the other Firaxians (who have been very helpful by the way), but unfortunately to no effect. Hopefully they'll get it solved tomorrow so I can enjoy this amazing game.

Here is my dxdiag log in any event:

------------------
System Information
------------------
Time of this report: 10/26/2005, 23:41:20
Machine name: THEDELL
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Shuttle Inc
System Model: SN95V20
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon™ 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
Memory: 1024MB RAM
Page File: 364MB used, 2095MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9550
Manufacturer: ATI Technologies Inc.
Chip type: ATI RADEON 9550 AGP (0x4153)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4153&SUBSYS_40501458&REV_00
Display Memory: 256.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: SyncMaster 177N/710N,SyncMaster Magic CX711N/CX701N
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6575 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/14/2005 22:58:47, 241664 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 9/14/2005 22:58:28, 1339392 bytes
Device Identifier: {D7B71EE2-0213-11CF-476E-5A60A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x4153
SubSys ID: 0x40501458
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: NVIDIA® nForce™ Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: NFORCE_VAD
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvapu.sys
Driver Version: 6.14.0457.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 10/22/2004 10:41:46, 413824 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: Yes, Yes
I3DL2™ Listen/Src: Yes, Yes
Sensaura™ ZoomFX™: No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: NVIDIA® nForce™ Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: nvapu.sys
Driver Version: 6.14.0457.0000 (English)
Driver Attributes: Final Retail
Date and Size: 10/22/2004 10:41:46, 413824 bytes
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
NVIDIA® nForce™ Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x00E7
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 02:08:42, 57600 bytes
| Driver: usbd.sys, 8/18/2001 08:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 02:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/4/2004 01:58:32, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 04:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/4/2004 01:58:32, 24576 bytes
|
+ HID-compliant MX500 Optical Mouse
| Vendor/Product ID: 0x046D, 0xC025
| Matching Device ID: hid\vid_046d&pid_c025
| Upper Filters: LMouFlt2
| Lower Filters: LHidFlt2
| Service: mouhid
| Driver: mouhid.sys, 8/17/2001 14:48:00, 12160 bytes
| Driver: mouclass.sys, 8/4/2004 01:58:32, 23040 bytes
| Driver: LHidFlt2.Sys, 12/17/2003 10:50:00, 25505 bytes
| Driver: LMouFlt2.Sys, 12/17/2003 10:50:00, 70801 bytes
| Driver: Logi_MwX.Exe, 12/17/2003 10:50:00, 19968 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 04:01:07, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 01:58:32, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: U.S. Robotics V.92 Fax Host Int
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech™ 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 81.2 GB
Total Space: 114.5 GB
File System: NTFS
Model: ST3120827AS

Drive: D:
Model: _NEC DVD_RW ND-3540A
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 01:59:52, 49536 bytes

[Sirian]

Thanks, Speaker. (Sorry about the hassles!)

I feel like I can relate to what the President keeps reiterating on a certain topic: "We have to get it right 100% of the time. They only have to get it right once and it's a disaster." Arrgh!

I'll keep everybody here posted as to status of the issue.


- Sirian

[Maniac Marshall]

I'm in the same boat on my gf's comp. Oh well, I guess I've got moo till I get back home this weekend .

[Ozymandous]

Good luck with those ATI card's everyone.. ATI and their crappy (at the time) drivers and all the issues I had trying to run NWN 4 years ago made me switch to nVidia and I haven't looked back since.

What good is having a great piece of hardware (ATI) when only about 1 out of 4 driver version would work on my system and/or cause it to -not- crash. After having to roll back through 5 previous versions of their drivers to find a stable one, and then never upgrading, I grew tired of their ineptitude.

Not to mention many more developers seem to tweak their games to work better, or at least they did, on nVidia than ATI.

[Kylearan]

Hi,

just a short note that not *every* system with an ATI card will refuse to run the game. I have an AMD 3400+ processor and an ATI Radeon 9800SE graphics card, and the game runs fine.

Maybe it's the ATI card/mainboard combination that causes problems with some systems? FWIW, I have VIA VT8383 Apollo K8T800 northbridhge and a VIA VT8237 Southbridge.

For those ATI Radeon card owners (Speaker et al.) for whom the game won't run: Have you tried the inofficial Omega drivers instead of the Catalyst drivers? The Omega drivers have solved problems for me in the past, so maybe they will help here, too? (For me, the Catalyst drivers work fine with Civ 4). Good luck!

-Kylearan

[Ozymandous]

It may also help to rollback through the various Catalyst drivers to see if you can find one that works with the game as well. I've had to do that in the past when installing an old 8500 card before. I think I had to roll back to the driver that was about 6 versions older than the most current version before I found one stable enough to keep from crashing the PC and would allow the game (Ghost Recon in this case) to work properly.

All else fails, remove the driver completely from the OS, and then shut down and remove/reseat the card and see if that works.

[grahamiam]

My ATI Sapphire 9600 PRO (Ultimate Ed) with AMD Athlon XP 2500 works fine as well (even with the old Catalyst 05.7 drivers). DirectX 9.0cwas installed during initial loading of Civ4, not sure if this has something to do with my succees. My MB is a Asus A7N8X Deluxe (nVidia nForce2 chipset)

[Ozymandous]

Hmm, I wonder if those who are having problems would cease to have them if they rolled back to an older version of the Catalyst drivers?