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ARGH
I have the new computer up and running. There were numerous issues with getting it going, but I thought I had all the bugs thoroughly squashed.
However, I just crashed the computer in HG:L for the second time. :mad:
This first happened as I got to the character selection screen, and I got the following message:
![[Image: View.aspx?sid=3321&sessionGuid=9dc89b9e-...b1b7c17201]](http://wer.microsoft.com/Responses/View.aspx?sid=3321&sessionGuid=9dc89b9e-597d-4fd8-9747-5eb1b7c17201)
Quote:Follow these steps to troubleshoot problems with NVIDIA Graphics Driver
This problem was caused by NVIDIA Graphics Driver, which was created by NVIDIA Corporation. Currently, there is no solution for the problem that you reported.
Troubleshooting
The following troubleshooting steps might prevent the problem from recurring.
- Check for an updated version of NVIDIA Graphics Driver on Windows Update:
![[Image: check.gif]](http://wer.microsoft.com/Responses/include/images/check.gif) Click to open Windows Update
- If there are no updated drivers listed on Windows Update, go online to the NVIDIA Corporation website to check for an updated driver:
NVIDIA Corporation
Note: If you are currently running the latest version of NVIDIA Graphics Driver and still experience the problem, we recommend that you contact NVIDIA Corporation for additional information and support.
- If NVIDIA Graphics Driver was preinstalled on your computer, you might also want to check the computer manufacturer's website for an updated version of NVIDIA Graphics Driver.
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I went to the NVIDIA website. I downloaded new drivers. I got as far as loading Monument Station and typing a conversation with CB. And then it happened again. :mad: 
I have downloaded all the updates for Windows Vista.
Does anyone have a suggestion as to what next?
"Last seen wandering vaguely, quite of her own accord"
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The game crashes and your desktop lives on, or you get a blue screen of death and reboot? And this problem only exists with Hellgate London?
If it is only with this game, I'd try changing some graphics settings around. In particular, if it is set to use Dx10 rendering mode, try switching to Dx9.
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There is a Windows Hotfix for memory allocations on 32 bit systems and graphics cards. It is not included in the Windows updates as I recall.
Go to http://www.microsoft.com/downloads and search for KB940105. If the Hotfix does not apply to your system the installer will tell you so after you download and start it.
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Before blaming Windows too much, i also had several issues regarding nVidia drivers in the past. Here is how to solve them:
- download latest nVidia driver to desktop
- uninstall old driver and reboot(!)
- deny windows to use it's auto-assign/install feature for new hardware on boot up
- check that old driver is completly gone
- install new driver; reboot if needed
- re-install directx to make sure it's up to date
ShadowHM Wrote:I have downloaded all the updates for Windows Vista.
Does anyone have a suggestion as to what next? A last resort would be to get a hand on Vista ServicePack 1. You should find it on the Microsoft website. Not sure if it's yet out of beta state but i heard it fixes quite a lot of issues.
If both Vista SP1 and the driver clean-up mentioned above do not work: dump Vista and use XP.
Dr. Disaster
Arthur pulls tiles from the Scrabble bag which by random form into "What do you get when you multiply six by nine?"
Arthur: "Six by nine? 42?"
Ford: "I always knew there was something fundamentally wrong with the universe."
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Thank you, all.
I tried the Hotfix first, and it, apparently, didn't apply to my computer. (Or so it told me after I downloaded it.)
This morning, the Vista ServicePack 1 was available for download, so I did that next. It didn't solve the problem, as I discovered within a short period of play this morning. :mad:
So, later this afternoon I followed Dr.Disaster's directions for the drivers for the video card. And, in about one hour of play, I had no lock-ups. 
*crosses fingers* May this be all that I needed to be able to be back in the fray and able to stay in the fray. 
"Last seen wandering vaguely, quite of her own accord"
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Hey Shadow,
Congratulation on the new PC! Now you can play HGL in its full gfx glory and summon all the pets you want with ShadowWitch! 8) Horray! 
Posts: 548
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There is good news and there remain some bad news.
The good news is that I am indeed 'staying in the game'. ![[Image: smile.gif]](http://realmsbeyond.net/forums/images/smilies/smile.gif)
The bad news is that I am still getting odd things happening. Every now and again the screen goes black for 5 to 10 seconds and then returns to the game. The message I see, if I alt/tab out to check is this:
Quote:Display driver nvlddmkm stopped responding and has successfully recovered.
Now, I am beginning to wonder if I really did follow Dr.Disaster`s directions properly, in particular this:
Dr.Disaster Wrote:- deny windows to use it's auto-assign/install feature for new hardware on boot up
- check that old driver is completly gone
I didn`t actually manage to stop Vista from immediately installing a driver for the video card on boot up. It just moved faster than my fingers could... I *thought* it was ok, because it didn`t get to access the net to go look for one.
So there was a driver there when I installed the nVidia driver on top of it.
Should I try again? And if so, just how do I stop windows from installing a driver?
"Last seen wandering vaguely, quite of her own accord"
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When you uninstall drivers, sometimes remnants remain, and to make matters even better Windows saves a copy of everything in its System Restore features.
Hmm, here's something you can try... it worked for me with some pesky Creative Labs drivers.
Guru3D has a Driver Sweeper program for nvidia, ati, and Creative drivers. Should be able to find and download it from here: http://downloads.guru3d.com/Generic-Utilities_c8.html First, you uninstall the nvidia drivers from inside Windows. Then, reboot in Safe Mode and use the Driver Sweeper program. Then, reboot and install the proper driver. If Windows tries to install anything first, cancel it and just run the proper driver.
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ShadowHM Wrote:Does anyone have a suggestion as to what next?
Yup! 
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ShadowHM Wrote:I didn`t actually manage to stop Vista from immediately installing a driver for the video card on boot up. Oops i forgot about this happening when windows keeps track of an older driver copy or even has a generic nvidia driver on board which you can't uninstall.
Check which driver files are in active use under:
device manager -> gfx cards -> properties of your gfx -> driver tab -> details
Check that all .sys and .dll files show the same nvidia version number.
Nystul Wrote:First, you uninstall the nvidia drivers from inside Windows. Then, reboot in Safe Mode and use the Driver Sweeper program. Then, reboot and install the proper driver. If Windows tries to install anything first, cancel it and just run the proper driver. Aye windows may retain some nvidia driver remnants. If this happens uninstall the driver and reboot to Safe Mode (F8 during boot up). Windows won't try unattended driver installs here so in most cases installing the new WHQL-certified driver and rebooting should do the trick.
None-WHQL drivers need more attention. To make use of those you have to clear out any older remains in the whole system which is best done by external tools like the one Nystul mentioned.
Dr. Disaster
Arthur pulls tiles from the Scrabble bag which by random form into "What do you get when you multiply six by nine?"
Arthur: "Six by nine? 42?"
Ford: "I always knew there was something fundamentally wrong with the universe."
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